Terms & Policies

Clear information about our terms of service, your rights, privacy and the use of our website.

Last Update: October 2026

LEVELiN Group Ltd provides residential renovation, refurbishment and associated property improvement services. This page provides important information about the terms governing the use of our website and our services, together with information about privacy and cookies.

Terms of Service
Website Terms
Privacy Policy
Cookie Policy

Terms of Service

These Terms of Service provide general information about the basis on which LEVELiN Group Ltd provides renovation, refurbishment and associated property improvement services.
Individual projects are subject to a written quotation and/or project-specific agreement, together with any applicable terms and conditions provided to the client. The scope of works, price, payment schedule, project requirements and other project-specific terms will be set out in those documents.

1. Quotations and Project Agreements

Any quotation issued by LEVELiN Group Ltd will describe the proposed works, pricing and relevant project details. Unless otherwise stated in writing, a quotation is valid for 30 days.
A quotation does not by itself constitute a contract. A contract is formed when the quotation or order is accepted in accordance with the applicable project terms. Any changes or additional works requested after acceptance may result in additional charges and/or changes to the project programme.

2. Scope of Works and Changes

The agreed scope of works will be set out in the quotation and/or project agreement. Any work not expressly included may be treated as additional work.
Where a client requests a variation, alteration or additional work during the project, LEVELiN Group Ltd will discuss the implications for cost and timing where reasonably practicable before proceeding.

3. Pricing and Payment

Project prices and payment arrangements will be specified in the relevant quotation or project agreement. Unless expressly stated otherwise, applicable VAT will be added at the prevailing rate.
Deposits, staged payments and final balances will be payable in accordance with the payment schedule agreed for the individual project.

4. Access and Client Responsibilities

The client is responsible for providing LEVELiN Group Ltd and its contractors with reasonable access to the property at the agreed times and for ensuring that the working areas are reasonably clear and accessible.
The client is also responsible for obtaining any permissions, approvals or consents that are their responsibility under the project agreement and for providing relevant information that may affect the works.

5. Materials and Products

Materials and products will be supplied in accordance with the agreed quotation and project specification, subject to availability. Where a specified product becomes unavailable, any proposed alternative will be discussed with the client where appropriate.
Where products or materials are supplied directly by the client, responsibility for their suitability, availability and timely delivery may remain with the client as set out in the project agreement.

6. Project Timescales

Any anticipated start date, completion date or project duration is an estimate unless expressly agreed otherwise in writing. LEVELiN Group Ltd will use reasonable efforts to carry out the works within the anticipated programme, subject to variations, product availability, access, unforeseen site conditions and circumstances beyond our reasonable control.

7. Workmanship, Materials and Warranty

LEVELiN Group Ltd will carry out its services with reasonable care and skill.

We provide a 6-month workmanship warranty from completion of the relevant works. If the client believes that there is a defect resulting from our workmanship during this period, they should notify us as soon as reasonably practicable so that we can inspect the issue and, where appropriate, carry out remedial work.
Products, fixtures, fittings and materials supplied as part of the project are subject to any applicable manufacturer’s or supplier’s warranty. Where appropriate, we will provide reasonable assistance in relation to a valid warranty claim.
The workmanship warranty does not cover damage or defects caused by misuse, accidental damage, inadequate maintenance, normal wear and tear, alterations or work carried out by third parties, or matters outside LEVELiN Group Ltd’s reasonable control.
Nothing in this warranty affects the client’s statutory rights.

8. Completion and Remedial Works

On completion of the works, the client should notify LEVELiN Group Ltd of any outstanding items or concerns within a reasonable period.
Where an issue is attributable to our workmanship or falls within the applicable workmanship warranty, we must be given reasonable access and opportunity to inspect the issue and, where appropriate, carry out remedial work.
Minor outstanding or remedial items that do not materially prevent the intended use of the completed works will not, by themselves, constitute a failure to complete the project.

9. Delays and Circumstances Beyond Our Control

LEVELiN Group Ltd will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.
These may include, where applicable, delays in the supply of materials or products, unforeseen site conditions, restrictions affecting access to the property, utility interruptions, adverse weather conditions, acts or omissions of third parties, or other events that could not reasonably have been prevented.
Where such circumstances affect the project, we will take reasonable steps to minimise disruption and keep the client informed where practicable.

10. Cancellation and Termination

Cancellation or termination of a project will be dealt with in accordance with the applicable quotation, project agreement and terms and conditions.
Nothing in these Terms is intended to restrict or exclude any cancellation or other statutory rights available to a consumer under applicable law.
Where a client asks us to begin services during any applicable statutory cancellation period, additional requirements may apply and will be addressed as part of the contracting process.

11. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Any other limitations of liability applicable to a particular project will be set out in the relevant project agreement or terms and conditions and will apply only to the extent permitted by law.
Nothing in these Terms affects a consumer’s statutory rights.

12. Complaints and Resolving Issues

We aim to provide a high standard of service throughout every project. If a client has a concern or complaint, they should contact LEVELiN Group Ltd as soon as reasonably practicable, providing sufficient details for us to investigate the matter.
We will seek to review the issue and work with the client towards an appropriate resolution. Where the complaint concerns workmanship, we must be given a reasonable opportunity to inspect the relevant work and, where appropriate, carry out remedial work.

13. Intellectual Property

Unless otherwise agreed in writing, copyright and other intellectual property rights in drawings, specifications, designs, photographs and other materials created by or on behalf of LEVELiN Group Ltd remain the property of LEVELiN Group Ltd or the relevant rights holder.
Materials belonging to third parties remain subject to the rights of their respective owners.

14. Governing Law

These Terms and any dispute or claim arising from them are governed by the laws of England and Wales.
Where the client is a consumer, any rights they may have regarding where legal proceedings can be brought are not affected.

15. Important Information About These Terms

These website Terms of Service provide general information about our renovation services and do not replace the quotation, project agreement or project-specific terms and conditions issued for an individual project.
If there is any inconsistency between this general information and the terms specifically agreed for a project, the applicable project documentation will govern, subject always to any rights that cannot legally be excluded or restricted.

Website Terms of Use

These Website Terms of Use apply to your use of the LEVELiN Group Ltd website. By using this website, you agree to use it lawfully and in accordance with these terms.

1. Website Information

We take reasonable care to keep the information on this website accurate and up to date. However, website content is provided for general information and should not be treated as a project quotation, specification or contractual commitment.
Project-specific information, including scope, pricing, timescales and payment arrangements, will be confirmed separately in the relevant quotation and/or project agreement.

2. Permitted Use

You may use this website for lawful purposes and to obtain information about LEVELiN Group Ltd and our services.
You must not misuse the website, attempt to gain unauthorised access to it, interfere with its operation or security, introduce malicious software, or use its content for unlawful or fraudulent purposes.

3. Website Content and Intellectual Property

Unless otherwise stated, the content of this website, including its text, branding, graphics, photographs, designs and other original materials, is owned by or licensed to LEVELiN Group Ltd and is protected by applicable intellectual property laws.
You may view and use the website for your personal, non-commercial purposes. You must not reproduce, publish, distribute or commercially exploit our content without prior written permission, except where permitted by law.

4. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These links are provided for convenience or additional information. LEVELiN Group Ltd does not control third-party websites and is not responsible for their content, availability, privacy practices or terms.

5. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or free from errors.
We may update, modify, suspend or withdraw any part of the website where reasonably necessary, including for maintenance, security or improvements.

6. Website Liability

Nothing in these Website Terms excludes or limits any liability that cannot lawfully be excluded or limited.
To the extent permitted by law, LEVELiN Group Ltd will not be responsible for loss or damage arising solely from reliance on general information published on this website where project-specific advice, inspection, specification or quotation is required.
These Website Terms do not affect your statutory rights.

7. Changes to These Website Terms

We may update these Website Terms from time to time to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page together with the date on which it was last updated.

8. Contact Us

If you have any questions about these Website Terms, our services or a renovation project, please contact us:

LEVELiN Group Ltd
Company Number: 16089297
Office: 32 Richmond Road, Kingston upon Thames, KT2 5ED
Registered Office: 20 Water Lily Close, London, UB2 4UY
Email: info@levelin.co.uk
Website: www.levelin.co.uk

Privacy Policy

LEVELiN Group Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or use our services.

1. Who We Are

LEVELiN Group Ltd is responsible for the personal information described in this Privacy Policy.

Company Number: 16089297
Office: 32 Richmond Road, Kingston upon Thames, KT2 5ED
Registered Office: 20 Water Lily Close, London, UB2 4UY
Email: info@levelin.co.uk
Website: www.levelin.co.uk

2. Information We May Collect

Depending on how you interact with us, we may collect personal information including:
• your name and contact details, such as telephone number and email address;
• your property or project address;
• information you provide when requesting a quotation or consultation;
• information about your renovation or property improvement requirements;
• correspondence and communications between you and LEVELiN Group Ltd;
• information necessary to prepare quotations, manage projects, issue invoices and maintain business records; and
• technical information collected when you use our website, where applicable.

3. How We Collect Your Information

We may collect personal information directly from you when you contact us, submit an enquiry, request a quotation or consultation, communicate with us by telephone or email, or enter into a project agreement with us.
We may also receive limited technical information through our website and the technologies or service providers used to operate it.

4. How We Use Your Information

We may use your personal information to:
• respond to enquiries and consultation requests;
• prepare quotations and discuss proposed works;
• enter into and manage renovation projects;
• communicate with clients before, during and after a project;
• arrange appointments, site visits and project activities;
• process payments, invoices and business records;
• deal with warranty enquiries, remedial works or complaints;
• operate, maintain and improve our website and services; and
• comply with applicable legal, regulatory, tax and accounting requirements.

5. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may process your information because:
• it is necessary to take steps at your request before entering into a contract or to perform a contract with you;
• we have a legitimate interest in operating, managing and improving our business and services, where those interests do not override your rights;
• we need to comply with a legal obligation; or
• you have given your consent where consent is required.
Where we rely on consent, you may withdraw your consent at any time.

6. Sharing Your Personal Information

We do not sell your personal information.
We may share personal information where reasonably necessary with trusted service providers, contractors, subcontractors, professional advisers, payment or accounting providers, IT and website service providers, or public authorities where required by law.
We only share information that is reasonably necessary for the relevant purpose and expect those handling personal information on our behalf to protect it appropriately.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate project and business records, dealing with warranty or legal matters, and meeting applicable legal, tax and accounting requirements.
Different types of information may therefore be retained for different periods.

8. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including the right to request access to your information, request correction of inaccurate information, request deletion or restriction of processing, object to certain processing, and request transfer of your information.
Where processing is based on consent, you may withdraw that consent at any time.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information has been handled.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure, and you should take appropriate care when sending information electronically.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies that are necessary for the operation, security and functionality of the website.
Where we use optional technologies for purposes such as analytics, advertising or marketing, we will provide appropriate information and, where required, obtain your consent before those technologies are activated.
Further information about the cookies and similar technologies used on our website is provided in our Cookie Policy.

11. Contact Forms and Enquiries

When you submit an enquiry, request a consultation or provide information through a form on our website, we may collect the information you provide in order to respond to your request, arrange a consultation, prepare for a potential project and communicate with you about our services.
Information submitted through our website may be processed using website and email service providers that assist us in receiving and managing enquiries.

12. International Data Transfers

Some of the service providers we use to operate our website, communications or other business systems may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this page and the “Last updated” date will be revised where appropriate.

14. Contact Us About Your Personal Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact:

LEVELiN Group Ltd
Email: info@levelin.co.uk
Office: 32 Richmond Road, Kingston upon Thames, KT2 5ED

15. Complaints to the ICO

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
We would appreciate the opportunity to address your concerns first, so you are welcome to contact us before approaching the ICO.